Airport Accommodations provides two types of service to distressed passengers - airline vouchers and passenger pay. When incidents and obstacles beyond a traveler's control prevent them from reaching their intended destination, Airport Accommodations strives to minimize passenger inconvenience by providing a seamless service to arrange overnight accommodations. 

Vouchers are issued by the airlines when the airline is obligated to accommodate the passenger. Vouchers are provided by the airlines to passengers based on arrangements made by Airport Accommodations on behalf of the airline.

Non-voucher "Pink Coupons" are provided to passengers by the airline when air traffic control delays or weather make for an unplanned overnight in a city at the passengers' expense. Passengers are instructed to contact Airport Accommodations' 24/7 call center at (800) 935 -5995, or online at www.apaglobal.com, to arrange a stay at a hotel of their choice. The passenger is responsible for all charges they incur and rates at partner hotels are guaranteed to be the lowest price that hotel offers.

Airport Accommodations welcomes new airline clients and hotel partners on a daily basis. For more information on becoming a part of the Airport Accommodations program, please contact us.

Airport Accommodations’ Employee Business Travel Department provides a web-based hotel and car reservation system, backed by 24/7 customer service support, to service employee business travel.  Employees access a custom-designed, seamlessly interfaced website to book hotel and car rental reservations at rates negotiated for Airport Accommodations’ clients. In addition, employees can take advantage of specially negotiated hotel and car rental rates for leisure travel.
 
Program Services Include:

• Rate Negotiating -  Airport Accommodations negotiates employee travel rates at hotels worldwide.

• Group Bookings – Airport Accommodations negotiate rates with hotels for training, meetings and relocation.

• Rate Auditing – A dedicated account manager audits bookings on a daily basis to ensure that contracted rates are utilized and delivered.

• Custom Reporting – Client management is provided online access to reports tailored to the exact specifications of the customer.

• 24/7/365 Employee Business Travel Staff – Though all bookings can be made directly on the proprietary website, the employee business travel staff is always available for troubleshooting purposes.

• Employee Leisure Travel Website - allows employees to book advance reservations for hotels and car rentals worldwide at steeply discounted rates.  www.airlinehotelrates.com

  
For more information on becoming a corporate travel client or hotel partner, please contact us.

Airport Accommodations provides lodging for airlines' scheduled and distressed crew members.

• The crew accommodations team sources hotels on behalf of the airline.
• Airport Accommodations pre-inspects all hotels to ensure they meet the strict requirements of both the airline and crewmember union.
• Hotel rates are negotiated and then presented to the airline.
• Airline clients receive only quality hotels at industry-leading rates that meet their requirements.
• All crew invoices are audited for accuracy.

 

To request more information on crew accommodations, please contact us.

Employee Leisure Travel

Airport Accommodations’ customers are encouraged to utilize the leisure travel booking tool designed for employee leisure hotel and car rental bookings. Airport Accommodations negotiates rates with hotel properties and car rental agencies worldwide.

Signing up is easy – simply access www.airlinehotelrates.com and click on create a new account.