Airport Accommodations services regional, national and international airlines at over 150 stations throughout the United States and Canada.  Airport Accommodations’ service allows airlines to provide immediate response to short-term accommodation needs for distressed passengers.  Airport Accommodations is uniquely placed to work with all airlines by providing service and support through the 24/7/365 in-house Customer Service Sales Center, backed by state-of-the-art website technology solutions.

Twenty-three years of experience in dealing with distressed passengers and airline irregular operations ensure that the Customer Service Sales Center personnel understand the unique nature of this business.  The staff includes dedicated in-house airline service coordinators who act as liaisons between the airline, their passengers and the partner hotels.  The staff works pro-actively to ensure satisfaction for both the airline and their passengers. Exceptional service is provided in a speedy and courteous manner and distressed passenger accommodations are secured at the best available discounted rates.

Airport Accommodations also offers emergency response planning services for airlines.  As part of an airline’s formal emergency response plan, Airport Accommodations will set up a detailed plan for hotel room procurement in the event of an emergency.  The plan is designed in conjunction with the local station management and is customized for each individual airline’s needs.

In addition to servicing airlines and distressed passengers, Airport Accommodations provides leisure and corporate travel services to airline employees.  Crew extras, crew sourcing, training housing and relocation services are all available through Airport Accommodations.

Airport Accommodations services benefit the airline by:

• Providing access to the Customer Service Sales Center available 24/7/365.  Staffed by in-house Airport Accommodations employees.
• Allowing for immediate allocation of voucher room inventory via the airline website www.apavoucherrooms.com. 
• Serving as an extension of the airline customer service staff without additional salary or benefit costs to the airline.
• Acting as the interface to the hotels, thus freeing up the airline staff to focus on the passengers’ flight needs.
• Negotiating steeply discounted rooms for distressed passengers and airline employee travel.
• Providing a quick and easy way for distressed passengers to get a hotel room at a discounted rate.
• Monitoring and controlling hotel room inventory daily based on weather, flight patterns and expected load factors.
• Interfacing airline operations systems with Airport Accommodations’ technology solutions.
• Booking employee leisure travel via www.airlinehotelrates.com.
• Being on the job 24 hours a day, 365 days a year

To request information on the services Airport Accommodations can provide to an airline, please contact us.